Last updated: December 2025
Storezy provides a comprehensive e-commerce platform that enables merchants to create and manage their online stores. As a platform provider, we facilitate transactions between customers and merchants, but the specific return and refund policies are determined by each individual merchant.
• Merchant-Determined Policies: Each store on Storezy sets their own return and refund policies based on their business model and product type.
• Contact the Merchant: If you need to return a product or request a refund, please contact the specific merchant/store directly through their provided contact information.
• Platform Support: Storezy provides customer support to help facilitate communication between customers and merchants when needed.
📦 Product Returns
Most merchants offer returns for defective or damaged products. Return windows typically range from 7-30 days, depending on the merchant's policy.
💰 Refund Processing
Refunds are typically processed within 3-10 business days after the merchant receives and inspects the returned item. The refund method depends on your original payment method.
🚚 Shipping Costs
Return shipping costs vary by merchant. Some merchants provide prepaid return labels, while others may require customers to cover return shipping costs.
• Service Fees: Storezy charges a percentage-based fee on successful transactions. These fees are non-refundable and are charged at the time of purchase.
• Subscription Fees: Monthly or annual subscription fees for using the Storezy platform are charged separately and are subject to our subscription terms.
• Processing Fees: Payment processing fees are charged by third-party payment processors and are typically non-refundable.
For questions about this policy or to report platform-related issues, please contact us at support@storezy.tech
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